Effective Date: 07/15/2025
Last Updated: 07/15/2025
Juvva Rx (“we,” “our,” “us”) is committed to protecting the privacy, security, and confidentiality of the health information we collect through our telehealth services. This Consumer Health Data Privacy Policy explains what consumer health data we collect, how we use and share it, and the rights you have regarding your data.
We comply with applicable federal laws, including certain provisions of the Health Insurance Portability and Accountability Act (“HIPAA”), and state laws governing the privacy of consumer health data, such as Washington’s My Health My Data Act, Nevada SB 370, and other similar state regulations.
1. Scope
This Policy applies to all consumer health data we collect from:
- Visitors to our website or patient portal.
- Users of our telehealth services.
- Individuals communicating with our healthcare providers or support team.
2. What Is Consumer Health Data?
“Consumer Health Data” means personal information that is linked or reasonably linkable to you and that identifies your past, present, or future physical or mental health status. This includes but is not limited to:
- Health conditions, diseases, or diagnoses.
- Treatment, medications, or procedures.
- Measurements (e.g., weight, blood pressure).
- Sexual and reproductive health information.
3. Data We Collect
We may collect the following categories of consumer health data: – Personal Identifiers – Name, date of birth, mailing address, email address, phone number, account login credentials.
- Personal Identifiers – Name, date of birth, mailing address, email address, phone number, account login credentials.
- Health Information – Medical history, symptoms, prescriptions, laboratory results, provider notes.
- Payment Information – Billing address, credit/debit card details, and other transaction data.
- Technical Information – IP address, device identifiers, browser type, and usage analytics related to accessing telehealth services.
4. How We Collect Data
We collect data directly from you, automatically through technology, and from third parties such as:
- Licensed healthcare providers contracted with Juvva Rx.
- Pharmacies dispensing medications prescribed through our platform.
- Payment processors when you make purchases.
5. How We Use Your Data
We use your consumer health data to:
- Provide, coordinate, and manage your telehealth care.
- Process payments and fulfill orders for prescriptions or related products.
- Communicate with you about your care, results, and follow-up.
- Improve our platform and develop new services.
- Comply with legal obligations and enforce our policies.
6. How We Share Your Data
We do not sell your consumer health data. We may share it only as permitted or required by law:
- With Healthcare Providers – To deliver care and coordinate treatment.
- With Pharmacies – To dispense prescriptions.
- With Service Providers – For hosting, payment processing, data storage, and technical support.
- For Legal Compliance – When required by law, court order, or government request.
7. Your Rights
Depending on your state of residence, you may have the following rights:
- Access – Request a copy of your consumer health data.
- Correction – Request that we correct inaccurate or incomplete data.
- Deletion – Request deletion of your consumer health data, subject to legal requirements.
- Withdrawal of Consent – Revoke consent for the collection or sharing of your consumer health data.
- Data Portability – Receive your data in a structured, machine-readable format.
To exercise your rights, contact us at: careteam@juvvarx.com. We will verify your identity before processing your request.
8. Our Responsibilities
We are required by law to:
- Maintain the privacy and security of your PHI.
- Notify you promptly if a breach occurs that may compromise your information.
- Follow the duties and privacy practices described in this Notice.
- Not use or share your information other than as described here unless you give written permission.
9. Data Security
We use administrative, technical, and physical safeguards to protect your consumer health data, including encryption in transit and at rest, secure authentication, and role-based access controls.
10. Data Retention
We retain consumer health data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
11. Children’s Privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children without parental consent.
12. Changes to This Policy
We may update this Policy from time to time. Changes will be posted with the “Last Updated” date, and, where required by law, we will notify you before changes take effect.
13. Contact Us
If you have any questions or concerns about this Consumer Health Data Privacy Policy, please contact us:
Juvva Rx
Email: careteam@juvvarx.com
Mailing Address: 7901 4th St N, STE 300, St. Petersburg, FL 33702
Phone: 305-914-7773