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Privacy Policy

Privacy Policy for Juvva Rx

Juvva Rx Privacy Policy

Effective Date: July 15, 2025

This Privacy Policy describes how Juvva Rx, LLC (“Juvva Rx,” “we,” “us,” or “our”) collects, uses, and safeguards your personal and health information when you use our website, application, or related services (the “Platform”).

1. Information We Collect

We may collect:

  • Personal Information: Name, address, phone number, email
  • Health Information: Symptoms, medications, medical history
  • Payment Information: Collected via third-party payment processors
  • Usage Data: IP address, device type, browser, cookies

2. How We Use Your Information

We use your information to:

  • Facilitate telehealth visits with third-party providers
  • Fulfill prescriptions through licensed pharmacies
  • Communicate with you (e.g., status of orders)
  • Comply with legal or regulatory requirements
  • Improve our services and user experience

3. Sharing Your Information

We may share your information with:

  • Licensed healthcare providers
  • Partner pharmacies
  • Payment processors
  • HIPAA-compliant third-party service vendors (e.g., hosting, IT support)
  • Legal authorities, if required by law

We do not sell your data to third parties.

4. HIPAA Compliance

Juvva Rx and its service providers follow applicable HIPAA guidelines. Your health data is encrypted, stored securely, and only accessed by authorized personnel.

5. Cookies and Tracking

We use cookies and similar technologies to improve site performance and personalize content. You can modify your browser settings to disable cookies.

6. Your Rights

Depending on your location, you may have rights to:

  • Access or request a copy of your data
  • Correct inaccuracies
  • Request deletion of your data
  • Opt out of marketing communications

Contact us to exercise any of these rights.

7. Data Security

We use industry-standard safeguards to protect your information, including SSL encryption, secure servers, and access controls.

8. Children’s Privacy

Our Platform is not intended for individuals under 18. We do not knowingly collect personal data from minors.

9. Jurisdictions Where We Operate

Juvva Rx currently provides telehealth services to patients physically located in the following states and jurisdictions within the United States:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, and the District of Columbia.

Excluded States: At this time, New Jersey is not serviced. This exclusion is clearly outlined in our Terms & Conditions under “States Not Serviced” and will remain in effect until we complete registration with the New Jersey Department of Health (NJDOH).

We regularly review and update our list of covered states to ensure compliance with applicable laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

11. Contact Us

For questions or concerns about this policy, contact: