Terms of Use for Juvva Rx
Juvva Rx Terms of Use
Effective Date: July 15, 2025
Welcome to Juvva Rx. These Terms of Use (“Terms”) govern your use of our website, mobile application, and any related services (collectively, the “Platform”) operated by Juvva Rx, LLC (“Juvva Rx,” “we,” “us,” or “our”).
By using this Platform, you agree to these Terms. If you do not agree, please do not use our services.
1. Nature of Our Services
Juvva Rx is a technology and administrative platform that facilitates access to independent healthcare providers and licensed pharmacies. Juvva Rx operates in compliance with all applicable state and federal regulations. Our telemedicine providers are licensed to practice medicine in the states where they serve patients. Juvva Rx does not provide medical advice, diagnosis, or treatment. All clinical services are provided by third-party licensed medical professionals and pharmacies.
For questions about our licensing or accreditation, please contact us at careteam@juvvarx.com.
2. Prescription Issuance Statement
At Juvva Rx, prescriptions are issued only after a licensed healthcare provider conducts a legitimate telehealth consultation with you.
We do not issue prescriptions based solely on online questionnaires or surveys. Our providers follow all applicable laws and standards to ensure safe, responsible prescribing practices.
3. Eligibility
You must be at least 18 years old to use our services. By using this Platform, you represent that you meet this requirement.
4. No Medical Advice
Any content on our Platform (blogs, FAQs, chatbots, etc.) is for informational purposes only and not a substitute for professional medical advice, diagnosis, or treatment.
5. Emergency Disclaimer
Juvva Rx is not an emergency service. If you are experiencing a medical emergency, please call 911 or visit your nearest emergency room immediately.
6. Third-Party Providers
Medical services accessible via our Platform are delivered by licensed, independent providers. Any prescriptions or treatment plans are solely between you and the provider. We are not liable for the clinical decisions made by these providers.
7. Pharmacy Fulfillment
If prescribed, your medications may be fulfilled by a licensed third-party pharmacy. Juvva Rx does not handle or dispense medications directly.
8. User Accounts
You agree to provide accurate and complete information when creating an account and to keep your login credentials confidential. You are responsible for all activities under your account.
9. HIPAA & Privacy
We take your privacy seriously. Please see our Privacy Policy for details on how your information is collected, used, and protected.
10. Acceptable Use
You agree not to:
- Misrepresent your identity or medical history
- Interfere with or disrupt the Platform
- Use our services for unlawful or harmful purposes
11. Limitation of Liability
Juvva Rx shall not be liable for:
- Any decisions made by healthcare providers
- Prescription or treatment outcomes
- Delays, interruptions, or inaccuracies on the Platform
12. Indemnification
You agree to indemnify and hold harmless Juvva Rx and its officers, employees, and affiliates from any claims, liabilities, or damages related to your use of the Platform or services.
13. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
14. Returns and Refunds
Because prescriptions are made specifically for you, we’re unable to accept returns or offer refunds once they’ve been dispensed. Your safety is our top priority, so if you believe there’s been a mistake with your prescription, please contact us right away so we can make it right.
15. Medical Board Complaint Information
If you have a complaint about one of our healthcare providers, you may contact the relevant medical board in your state. For example, to file a complaint in Florida, visit the Florida Department of Health at https://www.flhealthsource.gov/.
16. States Not Served
Juvva Rx provides telehealth services only in jurisdictions where we are authorized to operate as outlined under Jurisdictions Where We Operate in our Privacy Policy. At this time, we do not offer telehealth services to patients located in the state of New Jersey, pending completion of required registration with the New Jersey Department of Health Telemedicine and Telehealth Organization Registry.
Patients located in excluded states or jurisdictions will not be able to receive telehealth services through Juvva Rx. We reserve the right to update this list as our operations expand or as regulatory requirements change. Any updates will be reflected in these Terms & Conditions, and patients are encouraged to review this section regularly.
17. Contact
For questions, please contact us at:
careteam@juvvarx.com
7901 4th St N, STE 300, St. Petersburg, FL 33702